2004 thru 2014

I was IBM’s Global HR Service Delivery Model Lead during the HRMS programme while implementing SAP HR in Africa and Latin America, and then for the pilot of Workday in the Philippines and rolling out to South Africa, Kenya and Nigeria. I have studied Strategic HR Management and have been an HR Business Partner, Talent Lead, Management Development and Performance Management Lead in IBM. I was an HR Business Development Transition Manager for EMEA.


I have extensive experience and a track record of HR service delivery and project management at the highest levels and in multiple countries.  I highlight it below in a way that it is not ‘lost’ in my chronological CV.

Global Lead of the IBM HRMS Service Delivery Model transformation (Global)

  • The IBM HRMS serves 440,000 employees.

  • This was IBM’s largest internal transformation project.

  • Managed a team of six HR specialists in six different countries (Hungary, South Africa, Brazil, Argentina, Costa Rica, Philippines) to standardise the IBM HR service delivery model wherever possible unless country legislation mandated a deviation from the standard process.

  • Managed the standardising of HR Processes across three IBM Philippines legal entities while consolidating three HR systems into Workday.

  • Negotiated changes to processes between departments with the respective HR VP’s.

  • Consolidated resourcing model for HR processes to move certain functions between Budapest, Bangalore and Manila. 

  • Managed the clean-up of the online HR policy repositories to have one common source of global policy information, and regional sections.

  • Managed compliance through the team during GoLive in:

    • Nigeria

    • Kenya

    • South Africa

    • Brazil

    • Argentina

    • Costa Rica

    • Philippines

  • Changes to processes for the following HR functional areas :

    • Employee lifecycle

    • Onboarding

    • Offboarding

    • Compensation

    • Benefits

    • Absence

    • Leave of absence

    • Time.

Project Manager of the HRMS (Workday) Centre of Excellence (CoE) implementation in Manila, Philippines.

  • Implemented the IBM internal Workday Centre of Excellence supporting the IBM HR Department and escalations to Workday as necessary.

  • Appointed a Philippines HR Service Delivery Model lead, who then became the Lead of the IBM CoE after the Philippines implementation of Workday.

  • Interviewed and selected the ten staff for the CoE.

  • Selected the Zendesk ticketing system for the CoE.

  • Designed and configured the Zendesk system.

  • Created an interface between the CoE Zendesk system and the IBM HR helpdesk.

  • Designed and implemented the employee self-help tool to minimise employee requests to the CoE.

  • Implemented sentiment analysis to recognise employees who responded to peer questions on the self-help tool.

HR Business Development Transition Manager

  • Negotiated employment Terms and Conditions in each country mentioned below under ILO transfer principles.

  • Managed transfers-in to IBM Strategic Outsourcing of new employees from customers in:

    • Nigeria

    • Kenya

    • Sierra Leone

    • Saudi Arabia

  • Managed transfer-in to IBM Software Group from an Acquisition in South Africa.

  • Managed transfer-out of employees from IBM to an acquiring business in Turkey.

Human Resources IBM South Africa:

  • HR Business Partner to the IBM South Africa executives

    • 16 Executives

    • 2,300 employees

  • Performance Management Lead

  • Management Development Lead

  • Top Talent Lead

  • Organisational (Executive) Development (Culture change and coaching executives)

General Manager of an Information Technology Recruitment Company

  • Candidate Search

  • Candidate Sourcing

  • Candidate Selection

  • Candidate Presentation

I am a member of the Project Management Institute and held a PMP® between 1998 and 2017.  I have a Bachelor of Commerce specialising in Management, and an Advanced Diploma in Strategic HR Management.

I have a successful track record in enterprise-level applications implementation and integration, as well as balancing project delivery with business development.


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©2020 by Jeremy Farrell. IMS Global Ltd CN: 12745498

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